Our Hybrid Managed Services for small businesses combines the best of both worlds, our top-notch IT Help Desk Support Services with our comprehensive network, security, and cloud solutions. It allows you to customize your IT support and service needs to your most critical business services. Utilizing a wide range of proactive services enhances your network security and reduces downtime to keep you up and running efficiently, allowing you to call for support and schedule an onsite visit as needed.
Our Help Desk staff is situated in our Belcamp, Burtonsville, Columbia and Towson MD offices and dispatch services to their respective geographies as needed. All our technicians are very personable, respectful, and ready to assist with any issue that may occur. In addition, to ensure quality, we do not outsource our technicians as all employees of DDSystems reside locally.
Our Hybrid Managed Services cover a wide range of needs depending on the level of engagement. We are happy to handle your troubleshooting and technical assistance as well as user training and device management. We aim to empower your team allowing them to focus on their core tasks without worrying about IT issues. Our technicians are versed on the ins and outs of numerous industries and are adaptable, and able to face any IT issue.
We pride ourselves on providing exceptional customer satisfaction and quick response times. We enlist a proven escalation process following the standards of the IT industry and, unlike many other providers, we never hesitate to come onsite to address your IT concerns when they arise. We always go the extra mile to ensure you are satisfied, providing white glove service, and always confirm your issue is resolved in a timely manner.
We understand that every business is unique. That’s why our Hybrid Managed Services are customized to fit your specific needs, whether you’re a small business or a large enterprise. Our IT Help Desk team is happy to become your IT team or a valued resource in a co-managed environment. You choose! We can provide support with or without a Managed IT services contract on a time and material basis, providing three levels of support:
We can also ramp up resources as needed to ensure your projects, incidents, and support requests are handled efficiently and effectively with minimal downtime.
Our goal as your IT Partner is to develop a team like environment to help you accomplish your business goals. All our customers are assigned a dedicated Technical Account Manager. The Technical Account Manager wears many hats, everything from Project Manager to vCTO. Most importantly, the Technical Account Manager oversees your account to ensure your expectations are met.
We make it easy for you to support requests. Once you are enrolled as a customer, we offer three convenient options:
Step 1: Initial Consultation
Step 2: Implementation and Integration
Step 3: Ongoing Support and Optimization
If you’re looking for reliable and efficient Hybrid Managed Services locally, look no further than DDSystems. Schedule your appointment today and discover the difference our expert support can make.
By choosing DDSystems for your Hybrid Managed Services, you’re ensuring your business gets the best possible IT support, tailored to your unique needs. Let us help you stay ahead in today’s fast-paced digital world.
Whether you need immediate help with an IT issue or want to discuss your long-term IT strategy, our team is here to help.
Call us at (410) 569-4337 or complete the form below and we’ll help in any way we can.
“This IT company has taking care of our needs for more than 8 years now and we couldn’t be happier! They respond quickly, know what they are doing and I would highly recommend them!”
Rockville Business Owner
Don’t settle for less Get More From Your IT Partner
Call our business managed IT services department directly at (410) 569-4337 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.
Fill in our quick form.
We’ll schedule an introductory phone call.
We’ll take the time to listen and plan the next steps.
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