Comprehensive Managed IT Services
Managed IT Services are essential for businesses looking to streamline their IT operations and reduce downtime. At DDSystems, we pride ourselves on providing top-notch Managed IT Services for businesses locally. Partnering with us can fill the gaps in your IT infrastructure and ensure your business success. Our friendly team is here to ensure your IT infrastructure runs smoothly, minimizing downtime and enhancing productivity.
Why Choose DDSystems for Managed IT Services?
Local Comprehensive Device and User Support
Our Help Desk staff is situated in our Belcamp, MD, and Burtonsville, MD offices and dispatch services to their respective geographies as needed. All our technicians are very personable, respectful, and ready to assist with any issue that may occur. In addition, to ensure quality, we do not outsource our technicians as all are employees of staff members at DDSystems and reside locally.
Our Managed IT services cover a wide range of needs, from troubleshooting and technical assistance to user training and device management. We ensure your team can focus on their core tasks without worrying about IT issues. Our technicians are versed in the ins and outs of various Industries and are adaptable, and able to face any IT issue.
We pride ourselves on providing exceptional customer satisfaction and quick response times. We pride ourselves on our response time and customer service. We enlist a proven escalation process following the standards of the IT industry and, unlike many other providers, we never hesitate to come onsite to address your IT issues when issues arise. We always go the extra mile to ensure you are satisfied, providing white glove service, and always confirm your issue is resolved in a timely manner.
Tailored Solutions for Your Business
We understand that every business is unique. We designed our managed services offerings to give businesses of all sizes and from all industries everything they need to outsource their IT department, combining the benefits of our Help Desk Support team with our best network & cybersecurity services. We offer two robust Managed IT services tiers (all with unlimited vCTO, remote, & onsite support) to fit your specific business needs:
We take care of it all! We proactively monitor your endpoints, manage your IT vendor relationships (including your licensing renewals and warranties), and implement the IT visions for your company. As an extra added value, we also include our recycling services and 1 TB of Private Cloud as part of our Managed IT services.
Dedicated Technical Account Manager
Our goal as your IT Partner is to develop a team-like environment to help you accomplish your business goals. All our customers are assigned a dedicated Technical Account Manager. The Technical Account Manager wears many hats, everything from Project Manager to vCTO. The Technical Account Manager along with our seasoned engineers and IT operations managers help to build you an IT roadmap, including short-term and long-term strategies and goals, to help take your business where it needs to go. Most importantly, the Technical Account Manager oversees your account to ensure your expectations are met.
Support Requests & Client Portal
We make it easy for you to support requests. Once you are enrolled as a customer, we offer three convenient options:
DDSystems Guarantee
We take pride in our work and the satisfaction of our customers. Our customer feedback is overwhelmingly positive with over a 98% customer satisfaction score. We thrive on feedback and take it very seriously. If for any reason, you are not satisfied with a project or services being provided, we promise to do everything we can to make it right!
We work diligently to ensure that our Managed IT Services meet and exceed your expectations, providing you with peace of mind and the ability to focus on your core business. Once you are a customer, if you would like to applaud the work of one of our amazing technicians, feel free to let us know by completing a survey or providing an online review.
Benefits of Our Managed IT Services
Availability
Our core business hours Services are available from 7:00 AM to 5:00 PM Monday to Friday which meets the needs of most local businesses. We also provide after-hours support on the weekends and weekday evenings upon request. This ensures minimal disruption to your business operations, no matter when an issue arises.
Experienced and Certified Technicians
Our team of certified IT professionals is equipped with the knowledge and skills to handle any IT challenge. Our Managed IT Services guarantee that you’re getting the best possible support from experts in the field. We understand the complexity of your specific industry and are ready to take on any challenge.
Proactive Monitoring and Maintenance
With our Managed IT services, we don’t just respond to issues; we prevent them. We can proactively monitor and maintain your IT assets to ensure that potential problems are identified and resolved before they can impact your business.
How Our Managed IT Services Work
Step 1: Initial Consultation
We start with a thorough Network Assessment to understand your business needs and current IT setup. This allows us to develop IT roadmap and strategy recommendations and tailor our services to your specific requirements.
Step 2: Implementation and Integration
Once you enroll as a customer, we assign you a dedicated Technical Account Manager to oversee your account, including your onboarding process. The Technical Account Manager works in collaboration with our Help Desk Support team to seamlessly integrate our network and security services into your systems as well as document critical information to be able to assist you. Our goal is to provide a hassle-free transition with minimal downtime.
Step 3: Ongoing Support and Optimization
On your Go-Live date, you can begin submitting your support requests as needed. Our Help Desk team will work to resolve your requests in a timely manner, assigning to the proper level of support capable of resolving your request.
You will routinely meet with your dedicated Technical Account Manager to discuss your evolving business needs and review IT strategies and recommendations to keep you moving forward. They collaborate with you and our IT Help Desk Support team to continuously optimize and update our solutions, ensuring we continue to meet your expectations.
Additional IT Services
Once you’re a Managed IT services customer, DDSystems is always there to help you with IT initiatives and strategy. We offer Projects, Cloud & Data Centers, and Website services all customized to meet your needs.
IT Projects:
- Email and Cloud Migration Services
- IT Server Refresh Services
- IT Project Planning and Management
- Technology Assessments & Integrations
- Vulnerability Assessments
- IT Relocation Services
- Business VoIP Phone
- Network Cabling Services
Web Services:
- Web Design
- Web Hosting & Backup
- SEO Services
- Social Media Management
Cloud & Data Center Services:
- Private Cloud Solutions
- Public Cloud Solutions
- Data Center Colocation Services
- Virtual Private Server (VPS) Services
- Disaster Recovery and Data Recovery Services
How can we help?
Whether you need immediate help with an IT issue or want to discuss your long-term IT strategy, our team is here to help.
Call us at (410) 569-4337 or complete the form below and we’ll help in any way we can.
