Vision, Mission & History
We specialize in Tailored IT Services and solutions For
Baltimore, Washington, Virginia & Delaware Businesses.
Mission
To empower our clients through exceptional service.
At Decisive Data Systems, we won't settle for being average or even good at what we do. We strive to consistently deliver outstanding service.
Our clients are our number one priority, both externally & internally.
By providing fast and efficient IT support, high-value technology strategy, and proactive network management, we ensure that every detail is taken care of. We are here for our clients 24/7, ensuring that everything works how they need it to, when they need it to.
Vision
To be the technology partner that everyone wants to work with.
By everyone, we mean our existing and future staff members, clients, partners, and suppliers. We aim to retain our current employees and clients in addition to attracting new ones with our status as a phenomenal IT managed service provider.
Why Our Clients Work with Us
We don’t rely on long-term contracts.
We aim to earn our clients' business every day. We offer both long-term contracts and hybrid-managed services to meet our clients' business needs.
Quality of service matters.
We want to be your long-term partner in business, not just another service provider. Our team is composed of some of the most passionate and dedicated individuals in the industry. We love what we do, and it shows in the exceptional quality of our work. We’re here to help our clients see tangible results, not just talk about it.
Our support is here for you.
We want to be your long-term partner in business, not just another service provider. Our team is composed of some of the most passionate and dedicated individuals in the industry. We love what we do, and it shows in the exceptional quality of our work. We’re here to help our clients see tangible results, not just talk about it.
We proactively eliminate risks before they arise.
Most IT issues and disasters can be prevented with proper monitoring. We perform 24/7/365 Remote Monitoring and Maintenance (RMM) to prevent problems from happening in the first place.
The Decisive Data Systems Mindset
IT Should Make Your Life Easier
At Decisive Data Systems our #1 priority is to render the ease of doing business, from the moment a client is on-boarded, through the entire lifecycle of the partnership.
Decisive Data Systems empowers our clients to make informed, smart decisions that benefit both the organization and the customer base they serve, without committing to long-term binding contracts.
What Makes Decisive Data Systems Different?
We Let Our Core Values Define Our Commitment To Service Quality
Innovation
We understand that innovation can intimidate people, but we inspire our team to not only reject limitations but overcome them as well. Overcoming challenges by remaining positive and seeing obstacles as an opportunity rather than an impossibility.
Integrity
Integrity means that we are truthful and honest in all areas of life, in our professional work and in our personal lives. When faced with difficult decisions and hard choices, we do the right thing, even in the face of adversity
Accountability
Take Ownership for your actions & Interactions with peers and clients. We believe in doing the right thing and can always count on one another to take ownership of outcomes.
Teamwork
Define success collectively, not Individually. Share credit & emphasize the team over yourself. Don't just be part of a company, be part of a movement!
Empathy
An empathetic workplace equals an engaged workforce, and that translates to business success. When dealing with others, be present, ask open- ended questions & listen.
Our History
Aug 2003
A Company Is Formed
Andrew Higinbothom formally files and starts the LLC for Decisive Data Systems
Aug 2005
A Future Partner!
Jeremiah Glover begins employment with Decisive Data Systems
Aug 2008
Virtualization
Our FIRST Virtualized Server
Aug 2009
New Ticketing System
Decisive Data Systems Deploys It’s Advanced PSA Ticket System
Aug 2012
A Future Partner!
David Whitaker Joins Decisive Data Systems as an Intern
Aug 2012
A Future Partner!
Steve Hanus Joins Decisive Data Systems in the Sales Department
Aug 2013
The Cloud Services Era Begins
First Microsoft Office 365 Migration Completed Systems
Aug 2013
A Future Associate!
Darrin Harman Joins the Decisive Data Systems Team in our Abingdon Office
Aug 2013
10 Years In Business!
Decisive Data Systems Celebrates 10 Years of Client Services
Aug 2014
Expanding!
Decisive Data Systems Opens an Office in Burtonsville, MD
Aug 2015
So Much Data!
The Decisive Data Systems Data Center Goes Online
Aug 2015
Room to Grow
Expansion of the Abingdon Office to Accommodate Our Growing Staff
Aug 2016
Voice Over IP
Decisive Data Systems switches to Voice Over IP and Partners with Star2Star.
Aug 2017
A Future Associate!
Jeff Callaway Joins the Decisive Data Systems Team in our Burtonsville office.
January 2018
A New Partner!
Jeremiah Glover becomes Chief Information Officer and Partner.
Aug 2018
The Big Move!
Our Headquarters Moves From Abingdon to Belcamp
January 2020
A New Partner
Dave Whitaker is named Chief Operating Officer and Partner.
March 2020
Pandemic
Companies rush to setup Work From Home and DDSystems Responds to support
March 2020
A Future Partner!
George Eidman Joins The Decisive Data Systems Team in our Belcamp Office
Oct 2022
Retirement
Steve Hanus retires from DDSystems
Jan 2022
A New Partner
George Eidman becomes Chief Financial Officer and Partner.
Aug 2023
20 Years!
DDSystems Celebrates 20 Years of Innovation!
Take a look at some of our biggest success stories
How can we help?
Whether you need immediate help with an IT issue or want to discuss your long-term IT strategy, our team is here to help.
Call us at (410) 567-0860 or complete the form below and we'll help in any way we can.
See What Decisive Data Systems
Clients are Saying
Rachel Bakersmith
Burtonsville Company
“This IT company has taking care of our needs for more than 8 years now and we couldn't be happier! They respond quickly, know what they are doing and I would highly recommend them!”
Dave Lundin
Belcamp Company
“These guys give wonderful reliable service.”
Amna Aslam
Belcamp Company
“Great company and experts for all IT needs!”