Since joining in November 2024, Tyler Brown, our Service Desk Team Lead, has been instrumental in optimizing service operations and ensuring we meet our organizational goals. He keeps our call queue staffed, drives ticket progression, and streamlines escalations for faster resolution.

Tyler has also worked closely with Operations Management, refining our reporting and metrics. His dedication to continuous improvement and service excellence makes a significant impact on our team’s success.

Thank you, Tyler, for your dedication!