Careers

DESCRIPTION

DDS is currently seeking an experienced IT Help Desk for our Belcamp, MD office.

RESPONSIBILITIES

• Provides polite and friendly customer service
• Documents incident status and solutions in incident database tools.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications

REQUIREMENTS

• 2-3 years minimum professional experience working for an IT company.
• Superb interpersonal and customer service skills.
• Possess ability to market our services as well as support our client technically.
• Strong time management skills.
• Energetic and enthusiastic personality that works well individually and in a team environment.
• Ability to lift, carry, and move all components of PC’s, Servers, network equipment etc.
• Clear driving record.
• U.S. Citizen

PREFERRED REQUIREMENTS

• Active Directory, DNS, DHCP, VPN, LAN, WAN
• Firewalls and VPN’s
• MS 365, Azure AD 
• Proficient desktop support skills in Windows Desktop environments.
• Up to date knowledge and understanding of trends and emerging technologies.

*This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

DESCRIPTION

DDS is currently seeking an experienced IT Engineer for our Belcamp, MD or Burtonsville, MD office.

RESPONSIBILITIES

• Provides polite and friendly customer service.
• Documents incident status and solutions in incident database tools.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Possesses comprehensive knowledge of desktop operating systems and applications.

REQUIREMENTS

• 3-6 years minimum professional experience working for an IT company.
• 1 Year minimum Field Technician experience working for an IT Company.
• Superb interpersonal and customer service skills.
• Possess ability to market our services as well as support our client technically.
• Strong time management skills.
• Energetic and enthusiastic personality that works well individually and in a team environment.
• Ability to lift, carry, and move all components of PC’s, Servers, network equipment etc.
• Clear driving record.
• U.S. Citizen

PREFERRED REQUIREMENTS

• Active Directory, DNS, DHCP, VPN, LAN, WAN
• Firewalls and VPN’s
• MS 365, Azure AD 
• Proficient desktop support skills in Windows Desktop environments.
• Deployment of Workstations, Firewalls, Switches, Wireless Access Points.
• Up to date knowledge and understanding of trends and emerging technologies.

PREFERRED CERTIFICATIONS

• MCSA, Firewall Vendor Certifications, Server+, Network+

*This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

DESCRIPTION

DDS is currently seeking an experienced IT Engineer for our Belcamp, MD office.

RESPONSIBILITIES

• Maintain an efficient and secure IT infrastructure for medium to large size networks.
• Plan, design and implement projects in a virtualized Microsoft Windows environment.
• Install, configure and test all hardware and software required for client installation.
• Provide remote and onsite support for clients of many industries.
• Collaborating with a team to identify solutions to customer support requests.
• Facing challenges everyday while gaining knowledge of cutting-edge technology.

REQUIREMENTS

• 7 years minimum professional experience working for an IT consultant firm.
• Superb interpersonal and customer service skills.
• Possess ability to market our services as well as support our client technically.
• Strong time management skills.
• Energetic and enthusiastic personality that works well individually and in a team environment.
• Ability to lift, carry, and move all components of PC’s, Servers, network equipment etc.
• Clear driving record.
• U.S. Citizen

PREFERRED REQUIREMENTS

• Microsoft Windows Server – Design, implementation, management.
• Microsoft Exchange Server – Design, implementation, management.
• Experience with Hyper-V and VMware environments.
• Microsoft Office 365 and Azure Deployments.
• Active Directory, DNS, DHCP, VPN, LAN, WAN, VLAN
• Firewalls and VPN’s
• Servers and Network Equipment.
• Veeam Backup & Replication experience.
• Proficient PC troubleshooting.
• Up to date knowledge and understanding of trends and emerging technologies.

PREFERRED CERTIFICATIONS

• MCSA, MCSE, Firewall Vendor Certifications, Server+, Network+, VCP

*This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

DESCRIPTION

DDSystems (DDS) is seeking a hands-on Technical Account Manager to join our growing team in the Belcamp, MD or Burtonsville, MD offices.

We are seeking an IT Technical Account Manager to serve as a client liaison to various SMB’s. The ideal Account Manager should have the natural ability to explain complex IT Solutions to high-level non-technical Executives. The Account Manager will provide account management and high-level technical support to the project and service desk teams.

RESPONSIBILITIES

• Actively engage in Hardware, Software and Process Improvements to streamline customer services and experience.
• Work closely with others to coordinate activities, including of implementation of solutions, processes and projects.
• Provide proactive project management and subject matter expertise during implementation and complex integrations engagements, as well as lead customer support activities through hands-on engagement.
• Ability to function as vCIO delivering solutions while being mindful of the company budget.
• Responsible for Managing Client expectations and building a Trusted Partner Relationship.

REQUIREMENTS

• 2 + Years working in an Account Manager or Consultant capacity for a Technology Provider.
• Experience with Windows Network Topology, Understanding of Active Directory, Group Policy, System Virtualization and Cloud Based Solutions (Azure experience is a plus).
• Hyper-V and / or VMware .
• Strong Communication, leadership and customer service skills.

*This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.